- Type of test: Solutions - Contact Center
- Who do you want to test?: Entry-Level
- Purpose: Skills
The Contact Center – Service and Sales Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is both customer service and sales. These would be positions where some portion of their pay is based on sales revenue. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; promoting products to customers; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Service and Sales Agent, Customer Service and Sales Agent, and Customer Service Representative.