Contact Center – Manager
  • Type of test: Solutions - Contact Center
  • Who do you want to test?: Manager, Front Line Manager, Supervisor
  • Purpose: Skills

The Contact Center - Manager solution is for mid to upper-level contact center managerial positions. Sample tasks for these jobs include, but are not limited to: supervising and coordinating the activities of subordinates; interacting day-to-day with subordinates; and training employees. Potential job titles that use this solution are: Contact Center Team Leader, First Line Supervisor, and Contact Center Manager.