• Type of test: Solutions - Contact Center
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Contact Center - Collections Agent solution is for entry-level collections positions in an inbound or outbound call center environment. Sample tasks for these jobs include, but are not limited to: monitoring overdue accounts to update status; calling customers with overdue accounts; and persuading customers to pay their overdue accounts. Potential job titles that use this solution are: Call Center Collections Agent, Contact Center Collections Agent, and Collections Agent.