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Test Selector

Business Communication

This test measures the candidate's knowledge of communicating in the workplace. It measures the skills necessary to communicate effectively with coworkers at all levels and with external business contacts. Designed for the average business worker, this test includes the following topics: Electronic Communication, Employment Communication, Listening, Meetings, Nonverbal Communication, Verbal Communication, and Written Communication. This version of the test is not adaptive.

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Business Communication (adaptive)

This is an adaptive test that measures knowledge of communicating in the workplace. It measures the skills necessary to communicate effectively with coworkers at all levels and with external business contacts. Designed for the average business worker, this test includes the following topics: Electronic Communication, Employment Communication, Listening, Meetings, Nonverbal Communication, Verbal Communication, and Written Communication.

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Business Concepts (U.S.)

This is an adaptive test that measures the candidate's knowledge of general business fundamentals and practices in the United States. Designed for all business professionals, this test covers the following topics: Business Law, Financial Management, Financial Planning, General Business, Human Resources, Marketing, Operations, and Social Responsibility.

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Business Ethics Awareness (U.S.)

This adaptive test measures the candidate's knowledge of the application of ethical principles in various workplace situations. It is designed for all professionals with a broad knowledge of the ethical concerns in a business environment and includes the following topics: Community/Societal Relations & Whistle-blowing, Conflicts of Interest, Employer Policies, Ethical Issues, Honesty & Confidentiality, Individual & Organizational Differences, Respect of Property Rights, Safety, Supplier/Vendor & Customer Treatment, and the Law.

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Business Letter Compose

This test is designed to measure typing ability, including spacing and formatting. Additionally, this test measures text errors, including spelling mistakes. This is a timed test and it begins when the candidate selects OK on the computer screen. Candidates are provided a printed text original that contains the unformatted text they will need to complete the test: address information, greeting, body text, and closing information. Candidates are asked to type the correctly formatted version of the text into a word processing program. Note that the same text is used in both the Business Letter Compose and Business Letter Edit tests. Therefore, we advise clients not to use both tests in a given test session as experience with one of the tests may influence scores on the other.

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Business Letter Edit

This test is designed to measure a candidates ability to accurately make corrections from a business letter containing punctuation, spelling, and formatting errors. In this assessment, the text of the letter appears in the word processing program. Candidates are instructed to correctly format and edit the letter provided in the program, rather than having to type in the letter from a text original. Note that the same text is used in both the Business Letter Compose and Business Letter Edit tests. Therefore, we advise clients not to use both tests in a given test session as experience with one of the tests may influence scores on the other.

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Business Process Reengineering

This is an adaptive test that measures the candidate's knowledge in the modification and successful implementation of business processes. It is designed for experienced managers and human resources professionals and covers the following topics: Process, BPR Team, Tools and Techniques, Success Predictors, Building on BPR, and Leading to BPR Failure.

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Business Writing

This test, designed for administrative professionals, measures knowledge of important types of business writing being used today. It covers the following topics: Business Letters, Other Formats, Principles of Organization, Rules of Grammar, Spelling, Style and Tone, and Vocabulary.

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Cashier

The Cashier solution is for entry-level retail positions in which employees receive payment in the form of cash, check, or credit cards for goods purchased. Sample tasks for these jobs include, but are not limited to: handling payments, offering customer service, and issuing receipts and refunds. Potential job titles that use this solution are: Cashier, Sales Associate, and Clerk. There are multiple configurations and versions of this solution available.

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Change Management (U.S.)

This is an adaptive test that measures knowledge of conducting large-scale change in organizations. Designed for experienced managers and human resources professionals, this test covers the following topics: Analytical Skills, Change Management Skills, Change Planning Skills, Change Promotion Skills, Innovation Skills, and Interpersonal Skills.

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Claims/Customer Service Representative

The Claims/Customer Service Representative solution is for entry-level insurance positions that involve a high degree of interaction with customers in person or on the phone. Sample tasks for this job include, but are not limited to: taking orders; solving product or service issues; responding positively to difficult customers; navigating within multiple applications to find and view customer account details; typing information quickly and accurately. Potential job titles that use this solution are: Claims Representative, Claims Agent, Customer Service Representative, and Customer Service Agent. Multiple configurations of this solution are available.

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Claims/Operations Supervisor

The Claims/Operations Supervisor solution is for entry-level management positions that involve supervising hourly employees. Sample tasks for this job include, but are not limited to: planning and preapring work schedules; assigning employees to specific dutites; coaching employees on attendance, conduct, schedule adherence, and work tasks; developing employees' skills; training subordinates; prioritizing multiple tasks and priorities; making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Team Leader, Coach, First Line Supervisor, Claims Supervisor, Operations Supervisor, and Customer Service Supervisor.

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