- Type of test: Help Desk Technicians
- Who do you want to test?: Professional Individual Contributor, Mid-Professional
- Purpose: IT
The Technical Help Desk test measures knowledge of core end-user problems using common office software and hardware. Designed for experienced help desk professionals, this test covers the following topics: Computer Systems, Configuring PC Peripherals, Hardware, Help Desk Operations, Networking, PC and System Terminology, Security, Software, Troubleshooting Process, and User Problems.