- Type of test: Technical Support, Help Desk
- Who do you want to test?: Professional Individual Contributor, Mid-Professional
- Purpose: IT
The Technical Help Desk (Microsoft) test measures knowledge of troubleshooting core end-user problems using common office software in the Windows platform. Designed for experienced help desk professionals, this test covers the following topics: Hardware, Help Desk Operations, Internet Explorer, Microsoft Office, Networking and Connectivity, Operating Systems, PC Peripherals, Software, and System Security and Maintenance.