• Type of test: Call Center Representative, Clerical, Customer Service, Dispatcher
• Who do you want to test?: Director, Entry-Level, Executive, Professional Individual Contributor, Manager, Front Line Manager, Mid-Professional
• Purpose: Skills

The Multitasking Ability assessment is a measure of one’s ability to adeptly work on more than one task simultaneously, while maintaining efficiency and effectiveness when interrupted or switching between tasks. This test is a face-valid, split-screen simulation that is designed to assess multitasking ability. It captures the dynamic nature of the working environment by presenting the candidate with multiple types of items in a timed format. Candidates will be required to complete problem-solving items that are presented on one side of the screen, while at the same time attending to emails that are presented within an email inbox on the other side of the screen.