• Type of test: IT Professional
• Who do you want to test?: Professional Individual Contributor, Mid-Professional
• Purpose: IT

The ITIL Concepts test measures knowledge of Information Technology Infrastructure Library (ITIL). Designed for individuals who have taken a foundation level course or worked in an environment that employs ITIL practices, this test covers the following topics: Availability Management, Capacity Management, Change Management, Configuration Management, Financial Management for IT Services, IT Service Continuity Management, Incident Management and Service Desk, Problem Management, Release Management, and Service Level Management.