- Type of test: Solutions - Business Suite
- Who do you want to test?: Entry-Level
- Purpose: Skills
The Customer Service Representative Solution is for entry-level positions that involve a high degree of interaction with customers in person or on the phone. Sample tasks for this job include, but are not limited to: taking orders; solving product or service issues; responding positively to difficult customers; referring unresolved issues to the appropriate individuals; providing information on products and/or services. Potential job titles that use this solution are: Account Service Representative, Account Representative, Customer Service Representative, and Customer Service Agent.