CRM Concepts
  • Type of test: Solutions - Business Skills
  • Who do you want to test?: Professional Individual Contributor, Mid-Professional
  • Purpose: Skills

The CRM Concepts test measures knowledge of Customer Relationship Management (CRM) systems and methodology. Designed for the experienced CRM professional, this test includes the following topics: Business Integration, Deploy, Development, Enterprise Wide Solution, Implementation, Management Buy-In, Planning, and Program Management.