• Type of test: Solutions - Contact Center
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Contact Center Virtual Scenario - Bilingual Spanish is for entry-level positions in a contact center environment that handles both English and Spanish-speaking callers. Sample tasks for these jobs include: interact with customers on the phone to provide information, take orders, and solve product or service issues; respond positively to difficult or irate customers, navigate within multiple open applications to find and view customer account details; and type information quickly and accuractely. Potential job titles that use this solution are: Bilingual Call Center Representative, Bilingual Contact Center Representative, Bilingual Customer Service Agent, and Bilingual Customer Service Representative.