• Type of test: Solutions - Contact Center
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Contact Center - Sales Agent solution is an assessment used for job candidates applying to entrylevel positions in a contact center environment where the main focus of the job is sales. Sample tasks for these jobs include, but are not limited to: promoting products to customers; persuading customers to buy products; completing a transaction with a customer; interacting with customers on the phone to provide information; taking orders; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately.