Contact Center – eChat Support Agent
  • Type of test: Solutions - Contact Center
  • Who do you want to test?: Entry-Level
  • Purpose: Skills

The Contact Center - eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat. Sample tasks for these jobs include, but are not limited to: interacting with customers by typing on a computer to provide information; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately.