Computer Technical Support

Type of test: Technical Support
Who do you want to test?: Professional Individual Contributor, Mid-Professional
Purpose: IT

The Computer Technical Support test measures knowledge of how to set up and maintain a PC. It is designed for IT professionals who are responsible for end-user hardware support. This support could be face-to-face or via a help desk. It is designed for the experienced user, but an average performer in this role should pass this test. This test covers the following topics: Backup and Recovery, Device Support Software, Hardware Components, Hardware Troubleshooting, Network Troubleshooting, New Hardware Installation, Peripheral Troubleshooting, Security, and Biometrics.

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