• Type of test: Solutions - Insurance
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Claims/Customer Service Representative solution is for entry-level insurance positions that involve a high degree of interaction with customers in person or on the phone. Sample tasks for this job include, but are not limited to: taking orders; solving product or service issues; responding positively to difficult customers; navigating within multiple applications to find and view customer account details; typing information quickly and accurately. Potential job titles that use this solution are: Claims Representative, Claims Agent, Customer Service Representative, and Customer Service Agent. Multiple configurations of this solution are available.