• Type of test: Solutions - Sales Suite
• Who do you want to test?: Mid-Professional
• Purpose: Skills

The Account Manager solution is an assessment used for job candidates applying to mid-level leadership positions that tend to manage the day-to-day operations and activities of client accounts. Sample tasks for these jobs include, but are not limited to: communicating with clients about project status, developing and maintaining project plans, coordinating internally with appropriate project personnel, and ensuring client expectations are being met. Potential job titles that use this solution are: Account Executive, Account Manager, and Senior Account Manager.

• Type of test: Solutions - Business Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Administrative Professional solution is for entry to mid-level positions that involve routine clerical and administrative functions in addition to office management functions and customer service. Sample tasks for this job include, but are not limited to: arranging conference calls; drafting correspondence; scheduling meetings; greeting visitors; coordinating office activities. Potential job titles that use this solution are: Administrative Assistant, Secretary, Office Manager, Administrative Aide, and Administrative Associate.

• Type of test: Solutions - Insurance
• Who do you want to test?: Managerial
• Purpose: Skills

The Agency Manager solution is for mid-level sales management positions that involve people management and sales responsibilities. Sample tasks for this job include, but are not limited to directing and coordinating financial activities of workers in a branch, office, or department of an establishment, such as branch bank, brokerage firm, risk and insurance department, or credit department. Potential job titles that use this solution are Agency Manager; Brokerage Manager.

• Type of test: Solutions - Banking
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Administrative Assistant solution is for entry-level clerical positions that interact with external or internal customers. Sample tasks for these jobs include, but are not limited to: answering telephones, managing files and records, sorting mail, greeting customers, and collaborating with co-workers on projects. Potential job titles that use this solution are: Receptionist and Administrative Assistant. There are multiple configurations of this solution available

• Type of test: Solutions - Banking
• Who do you want to test?: Entry-Level
• Purpose: Skills

Bank Cashier positions are integral to financial institutions as they conduct numerous banking transactions each day, as well as being the face of the bank to its customers. The Bank Cashier Solution contains scales that measure a person’s ability to handle money, prevent transactional errors, promote quality customer service, and generate sales or referrals appropriately.

• Type of test: Solutions - Banking
• Who do you want to test?: Entry-Level
• Purpose: Skills

This solution is for entry-level collections positions in an inbound or outbound call center environment in a financial setting. Candidates answer multiple choice questions to measure achievement orientation, dependability, collector numerical skills, revenue recovery, customer focus, and persistence and planfulness. There are multiple configurations and versions of this solution available.

• Type of test: Solutions - Banking
• Who do you want to test?: Manager, Front Line Manager, Supervisor
• Purpose: Skills

The Bank Operations Supervisor solution is for job candidates applying to entry-level leadership positions who tend to supervise hourly employees. Sample tasks for these jobs include, but are not limited to: planning and preparing work schedules, assigning employees to specific duties; coaching employees on attendance, conduct, schedule adherence, and work tasks, developing employees' skills ; training subordinates; prioritizing multiple tasks and priorities; and making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Team Leader, First Line Supervisor, Processing Supervisor, Call Center Supervisor, and Customer Service Supervisor. There are multiple configurations and versions of this solution available.

• Type of test: Human Resources
• Who do you want to test?: Manager, Front Line Manager
• Purpose: Skills

The Behavioral Interviewing (U.S.) test measures a candidate’s knowledge of basic concepts utilized in behavioral interviewing, an approach based on the assumption that past behavior predicts future behavior. This test is designed for experienced managers and human resources professionals.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Bilingual Reservation Agent solution is for customer centered entry-level positions within the hospitality industry. Sample tasks may include making, updating, or canceling hotel reservations made in English or Spanish; listening to customers speaking Spanish and entering information into a computer in English; providing information on the hotel and the services offered.

• Type of test: Solutions - Business Suite
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Mid-Professional
• Purpose: Skills

The Bookkeeping Fundamentals (U.S.) test measures a candidate’s knowledge of bookkeeping tasks and functions. This test is designed for accounting clerks and others who handle bookkeeping tasks.

• Type of test: Solutions - Business Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Bookkeeping, Accounting, and Auditing Clerk solution is for entry-level positions that involve entering numerical data into computer systems and maintaining financial records. Sample tasks for this job include, but are not limited to: entering financial data into computers; checking financial records for accuracy; perform routine computations on financial data. Potential job titles that use this solution are: Accounting Clerk, Bookkeeper, Accounting Associate, Auditing Clerk and Accounts Receivable Clerk.

• Type of test: Solutions - Banking
• Who do you want to test?: Manager, Front Line Manager, Supervisor
• Purpose: Skills

This solution is for mid to upper-level financial institution managerial positions. Candidates answer a series of multiple choice questions to measure management potential, management judgment, leadership potential, team management, branch manager problem solving, business leadership, leadership motivation, interpersonal leadership, self leadership, and branch manager judgment. There are multiple configurations and versions of this solution available.

Sample Reports

• Type of test: Solutions - Business Skills
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Manager, Front Line Manager, Mid-Professional
• Purpose: Skills

This test measures the candidate's knowledge of communicating in the workplace. It measures the skills necessary to communicate effectively with coworkers at all levels and with external business contacts. Designed for the average business worker, this test includes the following topics: Electronic Communication, Employment Communication, Listening, Meetings, Nonverbal Communication, Verbal Communication, and Written Communication. This version of the test is not adaptive.

• Type of test: Solutions - Business Skills
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Manager, Front Line Manager, Mid-Professional
• Purpose: Skills

This is an adaptive test that measures knowledge of communicating in the workplace. It measures the skills necessary to communicate effectively with coworkers at all levels and with external business contacts. Designed for the average business worker, this test includes the following topics: Electronic Communication, Employment Communication, Listening, Meetings, Nonverbal Communication, Verbal Communication, and Written Communication.

• Type of test: Solutions - Business Skills
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Manager, Front Line Manager, Mid-Professional, Supervisor
• Purpose: Skills

This is an adaptive test that measures the candidate's knowledge of general business fundamentals and practices in the United States. Designed for all business professionals, this test covers the following topics: Business Law, Financial Management, Financial Planning, General Business, Human Resources, Marketing, Operations, and Social Responsibility.

• Type of test: Administrative - Clerical
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Manager, Front Line Manager, Mid-Professional, Supervisor
• Purpose: Skills

This adaptive test measures the candidate's knowledge of the application of ethical principles in various workplace situations. It is designed for all professionals with a broad knowledge of the ethical concerns in a business environment and includes the following topics: Community/Societal Relations & Whistle-blowing, Conflicts of Interest, Employer Policies, Ethical Issues, Honesty & Confidentiality, Individual & Organizational Differences, Respect of Property Rights, Safety, Supplier/Vendor & Customer Treatment, and the Law.

• Type of test: Administrative - Clerical
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Front Line Manager, Mid-Professional
• Purpose: Skills

This test is designed to measure typing ability, including spacing and formatting. Additionally, this test measures text errors, including spelling mistakes. This is a timed test and it begins when the candidate selects OK on the computer screen. Candidates are provided a printed text original that contains the unformatted text they will need to complete the test: address information, greeting, body text, and closing information. Candidates are asked to type the correctly formatted version of the text into a word processing program. Note that the same text is used in both the Business Letter Compose and Business Letter Edit tests. Therefore, we advise clients not to use both tests in a given test session as experience with one of the tests may influence scores on the other.

• Type of test: Administrative - Clerical
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Front Line Manager, Mid-Professional
• Purpose: Skills

This test is designed to measure a candidates ability to accurately make corrections from a business letter containing punctuation, spelling, and formatting errors. In this assessment, the text of the letter appears in the word processing program. Candidates are instructed to correctly format and edit the letter provided in the program, rather than having to type in the letter from a text original. Note that the same text is used in both the Business Letter Compose and Business Letter Edit tests. Therefore, we advise clients not to use both tests in a given test session as experience with one of the tests may influence scores on the other.

• Type of test: Solutions - Business Skills
• Who do you want to test?: Manager, Front Line Manager, Supervisor
• Purpose: Skills

This is an adaptive test that measures the candidate's knowledge in the modification and successful implementation of business processes. It is designed for experienced managers and human resources professionals and covers the following topics: Process, BPR Team, Tools and Techniques, Success Predictors, Building on BPR, and Leading to BPR Failure.

• Type of test: Administrative - Clerical
• Who do you want to test?: Entry-Level, Manager, Front Line Manager, Mid-Professional, Supervisor
• Purpose: Skills

This test, designed for administrative professionals, measures knowledge of important types of business writing being used today. It covers the following topics: Business Letters, Other Formats, Principles of Organization, Rules of Grammar, Spelling, Style and Tone, and Vocabulary.

• Type of test: Solutions - Retail
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Cashier solution is for entry-level retail positions in which employees receive payment in the form of cash, check, or credit cards for goods purchased. Sample tasks for these jobs include, but are not limited to: handling payments, offering customer service, and issuing receipts and refunds. Potential job titles that use this solution are: Cashier, Sales Associate, and Clerk. There are multiple configurations and versions of this solution available.

• Type of test: Solutions - Business Skills
• Who do you want to test?: Manager, Front Line Manager, Supervisor
• Purpose: Skills

This is an adaptive test that measures knowledge of conducting large-scale change in organizations. Designed for experienced managers and human resources professionals, this test covers the following topics: Analytical Skills, Change Management Skills, Change Planning Skills, Change Promotion Skills, Innovation Skills, and Interpersonal Skills.

• Type of test: Solutions - Insurance
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Claims/Customer Service Representative solution is for entry-level insurance positions that involve a high degree of interaction with customers in person or on the phone. Sample tasks for this job include, but are not limited to: taking orders; solving product or service issues; responding positively to difficult customers; navigating within multiple applications to find and view customer account details; typing information quickly and accurately. Potential job titles that use this solution are: Claims Representative, Claims Agent, Customer Service Representative, and Customer Service Agent. Multiple configurations of this solution are available.

• Type of test: Solutions - Insurance
• Who do you want to test?: Manager
• Purpose: Skills

The Claims/Operations Supervisor solution is for entry-level management positions that involve supervising hourly employees. Sample tasks for this job include, but are not limited to: planning and preapring work schedules; assigning employees to specific dutites; coaching employees on attendance, conduct, schedule adherence, and work tasks; developing employees' skills; training subordinates; prioritizing multiple tasks and priorities; making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Team Leader, Coach, First Line Supervisor, Claims Supervisor, Operations Supervisor, and Customer Service Supervisor.

• Type of test: Solutions - Contact Center
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Contact Center - Collections Agent solution is for entry-level collections positions in an inbound or outbound call center environment. Sample tasks for these jobs include, but are not limited to: monitoring overdue accounts to update status; calling customers with overdue accounts; and persuading customers to pay their overdue accounts. Potential job titles that use this solution are: Call Center Collections Agent, Contact Center Collections Agent, and Collections Agent.

• Type of test: Solutions - Contact Center
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Contact Center - Sales Agent solution is an assessment used for job candidates applying to entrylevel positions in a contact center environment where the main focus of the job is sales. Sample tasks for these jobs include, but are not limited to: promoting products to customers; persuading customers to buy products; completing a transaction with a customer; interacting with customers on the phone to provide information; taking orders; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately.

• Type of test: Solutions - Contact Center
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Contact Center - Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Agent, Customer Service Agent, and Customer Service Representative. There are multiple configurations and versions of this solution available.

• Type of test: Solutions - Contact Center
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Contact Center Agent - Advanced solution is an assessment used for job candidates applying to entry-level positions in a contact center environment that require more experience and where the main focus of the job is customer service. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders, and solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative.

• Type of test: Solutions - Contact Center
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Contact Center - eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat. Sample tasks for these jobs include, but are not limited to: interacting with customers by typing on a computer to provide information; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately.

• Type of test: Solutions - Contact Center
• Who do you want to test?: Manager, Front Line Manager, Supervisor
• Purpose: Skills

The Contact Center - Manager solution is for mid to upper-level contact center managerial positions. Sample tasks for these jobs include, but are not limited to: supervising and coordinating the activities of subordinates; interacting day-to-day with subordinates; and training employees. Potential job titles that use this solution are: Contact Center Team Leader, First Line Supervisor, and Contact Center Manager.

• Type of test: Solutions - Contact Center
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Contact Center – Service and Sales Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is both customer service and sales. These would be positions where some portion of their pay is based on sales revenue. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; promoting products to customers; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Service and Sales Agent, Customer Service and Sales Agent, and Customer Service Representative.

• Type of test: Solutions - Contact Center
• Who do you want to test?: Professional Individual Contributor, Front Line Manager, Supervisor
• Purpose: Skills

The Contact Center - Team Lead/Coach solution is for job candidates applying to entry-level leadership positions who tend to supervise hourly employees. Sample tasks for these jobs include, but are not limited to: planning and preparing work schedules; assigning employees to specific duties; coaching employees on attendance, conduct, schedule adherence, and work tasks; developing employees' skills; training subordinates or less tenured peers; prioritizing multiple tasks and priorities; and making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Team Leader, Coach, First Line Supervisor, Processing Supervisor, Call Center Supervisor, and Customer Service Supervisor.

• Type of test: Solutions - Contact Center
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Contact Center Technical Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is providing customer service in the form of technical support. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; troubleshooting and diagnosing problems; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Technical Support Agent, Customer Service Agent, and Technical Support Representative.

• Type of test: Solutions - Contact Center
• Who do you want to test?: Entry-Level
• Purpose: Skills

This Contact Center Retention Predictor is designed to identify candidates who are likely to stay in contact center positions for at least 90 days. This assessment consists of a variety of item types and is not intended to predict on the job performance. Short and long forms of the Contact Center Retention Predictor are available.

• Type of test: Solutions - Contact Center
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Contact Center Virtual Scenario - Bilingual Spanish is for entry-level positions in a contact center environment that handles both English and Spanish-speaking callers. Sample tasks for these jobs include: interact with customers on the phone to provide information, take orders, and solve product or service issues; respond positively to difficult or irate customers, navigate within multiple open applications to find and view customer account details; and type information quickly and accuractely. Potential job titles that use this solution are: Bilingual Call Center Representative, Bilingual Contact Center Representative, Bilingual Customer Service Agent, and Bilingual Customer Service Representative.

• Type of test: Solutions - Banking/Retail
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Count out the Money –US test measures a candidate’s money handling ability. This test is designed for entry-level positions where handling money is required on a regular basis.

• Type of test: Solutions - Business Skills
• Who do you want to test?: Professional Individual Contributor, Mid-Professional
• Purpose: Skills

The CRM Concepts test measures knowledge of Customer Relationship Management (CRM) systems and methodology. Designed for the experienced CRM professional, this test includes the following topics: Business Integration, Deploy, Development, Enterprise Wide Solution, Implementation, Management Buy-In, Planning, and Program Management.

• Type of test: Solutions - Contact Center
• Who do you want to test?: Entry-Level, Front Line Manager
• Purpose: Skills

This test assesses interactions within a real-world desktop environment by providing a workspace that simulates multiple customer service based applications running on a Windows XP desktop. The test measures ability to minimize, maximize, and resize application windows, navigate and select items within open applications and tabbed windows, toggle between multiple screens, copy and paste data, type text accurately, edit typed text, and use multiple applications to search for and associate information.

• Type of test: Solutions - Business Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Customer Service Representative Solution is for entry-level positions that involve a high degree of interaction with customers in person or on the phone. Sample tasks for this job include, but are not limited to: taking orders; solving product or service issues; responding positively to difficult customers; referring unresolved issues to the appropriate individuals; providing information on products and/or services. Potential job titles that use this solution are: Account Service Representative, Account Representative, Customer Service Representative, and Customer Service Agent.

• Type of test: Solutions - Business Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Customer Service with Sales solution is for entry-level positions that involve both providing service and support to customers and selling goods and services. Sample tasks for this job include, but are not limited to: taking orders; solving product or service issues; selling products and services; responding positively to difficult customers; adding new goods and services to existing accounts; providing information on products and/or services.

• Type of test: Solutions - Business Suite
• Who do you want to test?: Director, Senior Manager
• Purpose: Skills

The Director solution is intended for use with senior level positions responsible for the planning, directing, or coordinating key business activities and operations of companies. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources. Potential job titles that use this solution are: Director, Regional Director, and Director of Operations.

• Type of test: Solutions - Retail
• Who do you want to test?: Manager
• Purpose: Skills

The District/Regional Manager solution is for mid- to senior-level managerial positions that oversee multiple stores within a defined area. Sample tasks for these jobs include, but are not limited to: directing a group of supervisors or managers, having profit and loss responsibility for a district or region, and aligning work with overall company goals.

• Type of test: Administrative - Clerical
• Who do you want to test?: Manager, Front Line Manager
• Purpose: Skills

The Diversity Awareness (U.S.) test measures knowledge of the issues around working in a diverse workplace. Designed for all employees, this test covers the following topics: Diversity in Organizations, Diversity - Concepts and Driving Forces, Managing for Diversity - Policies and Programs, Organizational Roles and Culture, and The Character of Diversity.

• Type of test: Administrative - Clerical
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Front Line Manager, Mid-Professional
• Purpose: Skills

This test measures knowledge of English vocabulary. Designed for all English speakers, this test covers the following topics: Analogies, Challenging words, Foreign words used in the English language, and Professional terms.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Manager, Front Line Manager, Supervisor
• Purpose: Skills

The Event Sales Manager solution is designed for management level positions in the hospitality industry. Sample tasks include selling use of facility space for special events and managing staff. The solution is focused on sales, solving problems and making good decisions. Potential job titles that use this solution are: Event Sales Manager, Events Manager and Special Events Manager. Multiple configurations of this solution are available.

• Type of test: Solutions - Business Suite
• Who do you want to test?: Executive
• Purpose: Skills

The Executive solution is intended for use with senior executive level positions responsible for planning, directing, or coordinating key business activities and operations at the highest level of an organization. Executives at this level often accomplish their work through subordinate executives and provide overall direction to their organization by determining and formulating policies within guidelines set up by a board of directors or similar governing body.

• Type of test: Administrative - Clerical
• Who do you want to test?: Entry-Level
• Purpose: Skills

This test measures ability to sort names in alphabetical order. Test takers are shown a graphical display of four folder tabs -- three contain alphabetized names and one is blank. The test taker is required to select the name from a list that belongs on the blank tab.

• Type of test: Primary Skills
• Who do you want to test?: Entry-Level
• Purpose: Skills

This test measures ability to sort items in numerical order. Test takers are shown a graphical display of four folder tabs -- three contain numbers and one is blank, and all are sorted in numeric order. The test taker is required to select the number from a list that belongs on the blank tab.

• Type of test: Solutions - Finance
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Mid-Professional
• Purpose: Skills

This test measures knowledge of American financial accounting rules and procedures. Designed for the experienced accounting professional, this test covers the following topics: A/R and A/P, Budgeting, Cost Accounting, GAAP, Journal Entries, and Tax and Payroll.

• Type of test: Solutions - Finance
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Mid-Professional
• Purpose: Skills

This test measures knowledge of financial analysis in the United States including the metrics used and the regulatory organizations involved. Designed for the experienced financial professional, this test covers the following topics: Analyzing Return, Analyzing Risk, Budgetary Control, Budgets, Cost of Capital, Financial Analysis, and Valuation Methods. Test-takers will need a financial calculator for this exam.

• Type of test: Solutions - Finance
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Mid-Professional
• Purpose: Skills

This test measures knowledge of how companies manage their internal finances. This test covers the following topics: Capital Budgeting, Capital Structure, Financial Statements, Financing, Internal Reporting, Planning and Control, Market Concepts, Risk Concepts, and Valuation Concepts.

• Type of test: Solutions - Banking
• Who do you want to test?: Professional, Mid-Professional
• Purpose: Skills

This solution is for mid-level financial institution positions that require Series 6/7 certification. Candidates answer multiple choice questions to measure financial professional aptitude, learning potential, achievement orientation, conscientiousness, persistence and planfulness, self leadership, interpersonal leadership, sales focus and customer focus.

• Type of test: Solutions - Insurance
• Who do you want to test?: Professional
• Purpose: Skills

The Financial Services Representative solution is for senior-level professional positions in the insurance industry that sell life insurance to businesses and individuals on behalf of insurance companies. Sample tasks for this position include, but are not limited to: calling on policyholders to deliver and explain policies or suggest additions or changes; calculating premiums; customizing insurance programs to suite individual customers; seeking out new clients and developing clientele by networking; ensuring policy requirements are fulfilled; and conferring with clients to obtain and provide information when calims are made on a policy.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Front Desk Associate solution is designed for entry-level customer service positions in the hospitality industry. The solution is appropriate for positions in which the majority of work is done at the front or guest check-in desk. Sample tasks may include: welcoming guests warmly, issuing keys to guests, tabulating guest bills and accpeting payment.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Gaming Associate solution is designed for entry to mid-level positions operating gaming tables. The solution is for highly customer service focused positions that may potentially deal with large sums of money. Sample tasks may include: dealing playing cards, counting and confirming patron bets, collecting patron losses and distributing patron winnings, and exchange currency for playing chips.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Manager, Front Line Manager, Supervisor
• Purpose: Skills

The Gaming Manager solution is designed for management level positions within the hospitality industry. Sample tasks include managing operations, supervisors and associates within gaming environments. The solution is focused on security, integrity and managing sales.

• Type of test: Administrative - Clerical
• Who do you want to test?: Entry-Level
• Purpose: Skills

This assessment measures ability to correctly use the various parts of speech in written communication and covers subject-verb agreement, sentence structure, and punctuation.

• Type of test: Administrative - Clerical
• Who do you want to test?: Entry-Level
• Purpose: Skills

This is a multiple choice assessment that measures ability to identify correctly spelled words in written communication. It is a timed assessment that covers the following topics: plurals, prefixes, suffixes, abbreviations, and common errors. There is also a short answer version of the test.

• Type of test: Administrative - Clerical
• Who do you want to test?: Entry-Level
• Purpose: Skills

This is the same as the multiple choice version of the test but is administered in short answer form. It measures ability to correctly spell words in written communication and covers plurals, prefixes, suffixes, abbreviations, and common errors.

• Type of test: Solutions - Contact Center
• Who do you want to test?: Entry-Level
• Purpose: Skills

The General Entry Level solution is designed for entry-level general office positions. Sample tasks for this job include, but are not limited to: general clerical duties, answering telephones, filing, office machine operation, and use of basic office management systems and procedures.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Guest Services Associate solution is for entry to mid-level customer service positions in the hospitality industry. The solution is for highly customer service focused positions with few to no sales components. Sample tasks may include: providing information on entertainment, dining, and transportation to guests, making dining recommendations to guests, arranging transportation for guests, and making reservations.

• Type of test: Solutions - Healthcare
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Healthcare Billing and Collections Agent solution is for entry-level collections positions in an inbound or outbound healthcare call center environment. Sample tasks for this job include, but are not limited to: monitoring overdue accounts to update status; calling customers with overdue accounts; and persuading customers to pay their overdue accounts.

• Type of test: Solutions - Healthcare
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Healthcare Call Center Agent solution is for entry-level positions in an inbound healthcare call center environment. Sample tasks for this job include, but are not limited to: taking and receiving information from patients over the phone, working between computer screens, and entering information into a computer.

• Type of test: Solutions - Insurance
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Healthcare Claims/Customer Service Representative solution is for entry-level customer service positions in an inbound or outbound healthcare call center environment. Sample tasks for this job include, but are not limited to: monitoring overdue accounts to update status; calling customers with overdue accounts; and persuading customers to pay their overdue accounts.

• Type of test: Solutions - Healthcare/ HR Professionals
• Who do you want to test?: Professional
• Purpose: Skills

The Healthcare Professional solution is for professional-level positions in a healthcare environment. Sample tasks for these jobs include, but are not limited to: analyzing financial information, recruiting potential employees, and gathering competitive information.

• Type of test: Solutions - Healthcare
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Healthcare Service Associate Solution is for entry-level positions in a healthcare environment that require the employee to interact with patients. Sample tasks for this job include, but are not limited to: delivering food to patients, cleaning patient rooms, and welcoming guests to the hospital. Potential job titles that use this solution are: Housekeepers, Dietary Aides, and Guest Services Coordinator.

• Type of test: Solutions - Healthcare
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Healthcare Support Specialist solution is for entry-level positions in a healthcare environment that do not require the employee to interact with patients. Sample tasks for this job include, but are not limited to: preparing food for patients, washing hospital linens, and cleaning the healthcare facility.

• Type of test: Solutions - Healthcare
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Home Health Aide solution is for entry-level positions in an in-home or group home environment. Sample tasks for this job include, but are not limited to: monitoring vital signs and medication intake, administering bedside and personal care such as ambulation and personal hygiene, and preparing and maintaining records of client progress and services performed. Potential job titles that use this solution are: Personal Care Aide, Home Health Aide, Residential Assistant, and Certified Nursing Assistant.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Manager
• Purpose: Skills

The Hospitality Manager solution is designed for management level positions in the hospitality industry. Sample tasks include overall property management, managing staff, and managing the guest experience. The solution is focused on managing business operations, managing staff, solving problems, making good decisions, and maintaining focus on the customer. Potential job titles that use this solution are: Property Manager, Property Director, and Hotel Manager.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Hospitality Retail Associate solution is for customer centered entry-level positions that may or may not include a sales component. The solution covers retail oriented positions within the hospitality industry, and sample tasks may include taking orders; solving product or service issues; responding positively to difficult customers; referring unresolved issues to the appropriate individuals; providing information on products and/or services.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Host solution is designed for entry level positions in the hospitality industry. Sample tasks include managing wait lists and showing guests to their tables. The solution is focused on work ethic and customer focus. Potential job titles that use this solution are: Host/Hostess and Greeter.

• Type of test: Human Resources
• Who do you want to test?: Manager, Front Line Manager
• Purpose: Skills

The Human Resources Concepts (U.S.) test measures knowledge of the core areas of Human Resources. Designed for human resource professionals and experienced managers, this test covers the following topics: Benefits, Compensation, Job Analysis, Labor Relations, Managing Employees, Occupational Safety and Health, Recruiting, Strategic HR, and Training and Development.

• Type of test: Solutions - Telecommunications Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Installation and Repair Technician solution is designed for use with entry-level field technician positions in the telecommunications industry. The solution is focused on positions that involve installing, repairing, and maintaining telecommunications equipment, along with some customer interaction, and little to no specific sales components. Sample tasks may include: installing or repairing end-user telecommunications equipment and services, interacting with customers, and installing, or repairing telecommunications network infrastructure.

• Type of test: Solutions - Insurance
• Who do you want to test?: Mid-Professional
• Purpose: Skills

The Insurance Account Manager solution is for mid-level insurance professionals that manage the day-to-day operations and activities of customer accounts. Sample tasks for this job include, but are not limited to: soliciting sales of new or additional products or services; interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints; keeping records of customer interactions and transactions; resolving customers’ service or billing complaints; determining charges for services requested; collecting deposits or payments; and arranging for billing.

• Type of test: Solutions - Insurance
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Administrative Assistant solution is for entry-level clerical positions that interact with external or internal customers. Sample tasks for this job include, but are not limited to: answering telephones; managing files and records; sorting mail; handling information requests; greeting customers; and collaborating with co-workers on projects. Potential job titles that use this solution are: Receptionist and Administrative Assistant. Multiple configurations of this solution are available.

• Type of test: Solutions - Insurance
• Who do you want to test?: Mid-Professional
• Purpose: Skills

The Insurance Agent solution is for mid-level professional positions in the insurance industry that sell property, casualty, automotive, or other types of insurance. Sample tasks for this position include, but are not limited to: calling on policyholders to deliver and explain policies or suggest additions or changes; calculating premiums; customizing insurance programs to suit individual customers; ensuring policy requirements are fulfilled; and conferring with clients to obtain and provide information when claims are made on a policy. Potential job titles that use this solution are: Insurance Sales Professional; Insurance Sales Agent; Producer; Insurance Agent. Multiple configurations of this solution are available.

• Type of test: Solutions - Insurance
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Insurance Claims Agent solution is for entry-level clerical positions that involve processing applications for, changes to, reinstatement of, and cancellation of insurance policies. Sample tasks for this job include, but are not limited to: reviewing insurance applications to ensure that all questions have been answered; compiling data on insurance policy changes; changing policy records to conform to insured party's specifications; compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies; canceling insurance policies as requested by agents; and confirming the accuracy of insurance company records. Potential job titles that use this solution are: Claims Agent, Claims Representative, and Clerical Agent. Multiple configurations of this solution are available.

• Type of test: Solutions - Insurance
• Who do you want to test?: Senior Manager
• Purpose: Skills

The Insurance Director solution is for mid- to senior-level management positions in the insurance companies that oversee sales functions across multiple brokerages, offices, or agencies or geographic territories. Sample tasks for this job includes, but is not limited to: directing a group of sales managers or agency managers; having profit and loss responsibility for a district or region; and aligning work with overall company goals.

• Type of test: Solutions - Insurance
• Who do you want to test?: Manager, Front Line Manager, Supervisor
• Purpose: Skills

The Sales Manager solution is for entry- to mid-level management positions that involve supervising employees working in an insurance organization and have a substantial portion of their job performance based on sales. Sample tasks for this job include, but are not limited to: planning and preparing work schedules; promoting products to customers; training subordinates; analyzing sales statistics gathered by staff to determine sales potential and monitor preferences of customers; building ongoing customer relationships; and making day-to-day decisions with minimal guidance from others.

• Type of test: Solutions - Business Skills
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Manager, Front Line Manager, Mid-Professional
• Purpose: Skills

This adaptive test measures the candidate's knowledge of how to employ effective verbal and non-verbal communication to send his or her message and manage conflicts. It is designed for all professionals and covers the following topics: Communication and Perception, Group Communication and Teamwork, Intercultural Communication, Interpersonal Communication, Interviewing and Communication, Intrapersonal Communication, Listening, Nonverbal Communication, Technology in Communication, Verbal Communication, and Language.

• Type of test: Human Resources
• Who do you want to test?: Manager, Front Line Manager
• Purpose: Skills

The Interviewing and Hiring Concepts (U.S.) test measures knowledge of the interviewing and hiring process. Designed for all employees and hiring managers, this test covers the following topics: Behavior Traits, Behavioral Interviewing, Candidate Fit, Interview Quality Control, Job Analysis, Legal Compliance, Probing Skills, Screening, Situational Interviews, and Types of Interviews.

• Type of test: Solutions - Business Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Manager solution is an assessment used for job candidates applying to entry-level leadership positions who tend to supervise salaried employees. Sample tasks for these jobs include, but are not limited to: planning projects with subordinates; collaborating with senior managers on developing new methods and procedures; coaching employees on performance-related issues; developing employees ' skills; coordinating activities with other managers to accomplish organizational goals; setting and meeting department goals; prioritizing multiple tasks and priorities; making selected strategic and day-to-day decisions; and solving employees' and customers' problems.

• Type of test: Solutions - Manufacturing
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Manufacturing Production Team Member solution is designed for entry-level positions to measure the behaviors and experiences that underlie successful and safe performance in the workplace for production workers. This solution measures a candidate’s error checking abilities and general tendency to behave safely and efficiently in the workplace. The solution uses a variety of assessment types including measures of personality traits, safety-related situational judgment, and error checking. The Manufacturing Production Team Member solution is designed for selection to job titles, such as: Production Worker, Material Handler, Driver, Forklift Operator, Crewman, Mechanic, and Receiver.

• Type of test: Solutions - Manufacturing
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Manufacturing Skilled Maintenance solution is designed for entry-level positions to measure the behaviors and experiences that underlie successful and safe performance in the workplace. This solution measures a candidate’s mechanical comprehension abilities and general tendency to behave safely and efficiently in the workplace. This solution uses a variety of assessment types including measures of personality traits, safety-related situational judgment, and mechanical comprehension. The Manufacturing Skilled Maintenance solution is designed for selection to job titles, such as: Industrial Machinery Mechanic, Automotive Service Technician, Small Engine Mechanic, Mobile Equipment Service Technician, and Diesel Service Technician.

• Type of test: Solutions - Business Skills
• Who do you want to test?: Director, Manager
• Purpose: Skills

This adaptive test measures the candidate's knowledge of the core areas of marketing. Designed for all professionals, this test covers the following topics: Advertising & Sales Promotion, Buying Behavior, Demographic Decision-Making, Distribution & Channel Selection, Information Analysis, Internal & External Company Evaluation, Market Analysis, Marketing Control Systems, Marketing Plans, New Product/Service Development, Pricing, and Selling Issues.

• Type of test: Solutions - Business Skills
• Who do you want to test?: Director, Manager
• Purpose: Skills

This test is adaptive and measures the candidate's knowledge of the strategic issues involved in developing a marketing plan. It is designed for experienced marketing professionals and covers the following topics: Planning, Assessing Opportunities, Segmentation, Satisfying Customers, Cost of Entry, and Integration.

• Type of test: Solutions - Healthcare
• Who do you want to test?: Entry-Level, Mid-Professional
• Purpose: Skills

The Medical Billing (U.S.) test measures knowledge of medical billing procedures and regulations under the various health plans popular in the United States. Designed for experienced hospital administrators, this test covers the following topics: Electronic Claims, Managed Care, Medicaid and Medicare. Additionally, this test covers areas in Medical Terminology, Blue Cross/Blue Shield, and CHAMPUS. This test will check an individual's knowledge of the concepts and subjects tested. The results of this test do not imply that the individual possesses the necessary skills to perform a specific procedure, nor treatment, nor is licensed, nor authorized, to practice any health care profession under any applicable laws.

• Type of test: Solutions - Healthcare
• Who do you want to test?: Entry-Level, Mid-Professional
• Purpose: Skills

This test measures knowledge of the office skills needed in medical offices. Designed for office personnel, this test covers the following topics: General Knowledge, Operations, Facility Maintenance/Safety, Patient Charts/Medical Records, Collections, Billing, Insurance Coverage, Biomedical Waste, Medical Terminology, Employee Relations, and Ethics. This test checks knowledge of the concepts and subjects tested. The results of this test do not imply that the individual possesses the necessary skills to perform a specific procedure or treatment, nor does it indicate that the individual is licensed or authorized to practice any health care profession under any applicable laws.

• Type of test: Solutions - Healthcare
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Mid-Professional
• Purpose: Skills

The Medical Terminology test measures knowledge of common medical terms, prefixes, and suffixes being used today. Designed for all health care professionals, this test covers the following topics: Circulatory System, Digestive System, Endocrine System, Hepatobiliary System, Integumentary System, Male and Female Reproductive System, Musculoskeletal System, Nervous System, Psychiatry/Other, Renal/Urinary System, Respiratory System. This test will verify an individual's knowledge of the concepts and subjects tested. The results of this test do not imply that the individual possess the necessary skills to perform a specific procedure, nor treatment, nor is licensed, nor authorized, to practice any health care profession under any applicable laws.

• Type of test: Call Center Representative, Clerical, Customer Service, Dispatcher
• Who do you want to test?: Director, Entry-Level, Executive, Professional Individual Contributor, Manager, Front Line Manager, Mid-Professional
• Purpose: Skills

The Multitasking Ability assessment is a measure of one’s ability to adeptly work on more than one task simultaneously, while maintaining efficiency and effectiveness when interrupted or switching between tasks. This test is a face-valid, split-screen simulation that is designed to assess multitasking ability. It captures the dynamic nature of the working environment by presenting the candidate with multiple types of items in a timed format. Candidates will be required to complete problem-solving items that are presented on one side of the screen, while at the same time attending to emails that are presented within an email inbox on the other side of the screen.

• Type of test: Solutions - Healthcare
• Who do you want to test?: Professional
• Purpose: Skills

The Nurse solution is for professional-level healthcare nursing positions that require licensing or registration. Sample tasks for these jobs include, but are not limited to: assessing the health conditions of patients, documenting patients’ medical information, creating a nursing care plan, and educating patients’ about healthcare issues. Potential job titles that use this solution are: Registered Nurse, Charge Nurse, Licensed Practical Nurse, and Clinic Nurse.

• Type of test: Solutions - Healthcare
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Nursing Assistant solution is for entry-level positions in a clinic or hospital environment. Sample tasks for this job include, but are not limited to: turning and re-positioning bedridden patients, feeding patients who cannot feed themselves, and observing patients’ conditions, including measuring and recording food intake. Potential job titles that use this solution are: Certified Nursing Assistant, Nursing Aide, Patient Care Technician, and Hospital Attendant.

• Type of test: Solutions - Healthcare
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Nurse Leader solution is an assessment used for job candidates applying to entry-level nurse leadership positions who tend to supervise hourly employees. Sample tasks for these jobs include, but are not limited to: planning and preparing work schedules, assigning nurses to specific duties; coaching nurses’ on attendance, conduct, schedule adherence, and work tasks; developing nurses' skills ; training subordinates; prioritizing multiple tasks and priorities; and making day-to-day decisions with minimal guidance from others in a healthcare setting. Potential job titles that use this solution are: Nurse Leader or Nurse Manager.

• Type of test: Administrative - Clerical
• Who do you want to test?: Professional Individual Contributor, Manager, Front Line Manager, Mid-Professional
• Purpose: Skills

This test measures ability to manage a business office. It is designed for experienced professionals and covers the following topics: Interpersonal Communication, Administration, Organization, Clerical, Technology, Human Resources, Finance, Training and Development, and Facility Management.

• Type of test: Administrative - Clerical
• Who do you want to test?: Professional Individual Contributor, Manager, Front Line Manager, Mid-Professional
• Purpose: Skills

This test measures knowledge of typical administrative and support activities performed in offices today. It is designed for all support and administrative professionals and covers the following topics: Computer, Correspondence, Customer Service, Filing, Organization, Proofreading, Scheduling, and Telephone Techniques.

• Type of test: Solutions - Finance
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Mid-Professional
• Purpose: Skills

This test measures knowledge of processing receivables, invoices, and payroll. Designed for payroll clerks and others who handle payroll processing, this test covers the following topics: Bookkeeping, Fair Labor Standards Act, Payroll Calculation, Tax Forms, and Worker Status. A calculator is needed when taking this exam.

• Type of test: Solutions - Banking
• Who do you want to test?: Entry-Level, Mid-Professional
• Purpose: Skills

The Personal Banker – Loan Officer solution is for entry to mid-level financial institution positions. Sample tasks for this job would include, but are not limited to: acquiring, retaining and expanding new and existing customer relationships, discovering customer needs, making the best recommendation, completing sales, proactively contacting & meeting customers, and asking for referrals.

• Type of test: Solutions - Banking
• Who do you want to test?: Entry-Level, Mid-Professional
• Purpose: Skills

The Phone Banker solution is for entry to mid-level financial institution positions. Sample tasks for this job would include, but are not limited to: explaining products, services and prices to customers, obtaining and entering customer information such as name and address into a computer, and maintaining records of customer accounts.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Prep/Line Cook solution is for entry-level food preparation positions in the hospitality industry. Sample tasks include preparing ingredients and final food items for consumption. The solution is focused on work ethic and doing quality work with no direct customer contact or sales requirements. Potential job titles that use this solution are: Cook, Line Cook, Food Preparer, and Chef.

• Type of test: Solutions - Business Skills
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Manager, Front Line Manager, Mid-Professional
• Purpose: Skills

This test is adaptive and measures the candidate's knowledge of the concepts of preparing, delivering, and evaluating a presentation. Designed for any professional who makes presentations, this test includes the following topics: Gathering Information, Learning Material, Pre-Design & Preparation, Presentation Conclusion, Presentation Delivery, Presentation Structure, Presentation Types, Speaking Anxiety, and Types of Visual Aids.

• Type of test: Solutions - Business Suite
• Who do you want to test?: Professional
• Purpose: Skills

The Professional/Individual Contributor solution is for mid to upper-level, non-managerial positions. Sample tasks for these jobs include, but are not limited to: meeting with clients to determine their needs, analyzing data sets, and working with co-workers to complete projects. Potential job titles that use this solution are: Engineer, Human Resource Consultant, Business Analyst, and IT Analyst.

• Type of test: Solutions - Business Suite
• Who do you want to test?: Professional
• Purpose: Skills

The Project Manager solution is designed for positions that lead medium to large scale projects with multiple team members involved. Sample tasks for this job include, but are not limited to: guiding, supervising, and influencing project members, scoping project resource requirements, and managing project timelines and budgets.

• Type of test: Solutions - Banking
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Proof Operator – Processing Specialist solution is for entry-level positions that perform basic daily bank operations procedures such as the processing of deposits, reconciling accounts, and handling money transfers. Potential job titles include: Proof Operator, Bank Operations Processor, and Operations Specialist.

• Type of test: Primary Skills
• Who do you want to test?: Entry-Level, Mid-Professional
• Purpose: Skills

This assessment measures ability to read for errors involving spelling, punctuation, grammar and word choice. It also measures ability to correct those errors.

• Type of test: Solutions - Accounting&Finance
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Mid-Professional
• Purpose: Skills

The QuickBooks Pro 2008 test measures knowledge of the QuickBooks accounting software. Designed for experienced users, this test covers the following topics: Accounting, Banking and Credit Cards, Customers and Sales, Employees and Payroll, File Maintenance, Inventory, Reporting, Time Tracking, and Vendors and Payables.

• Type of test: Solutions - Accounting&Finance
• Who do you want to test?: Professional Individual Contributor, Mid-Professional
• Purpose: Skills

The QuickBooks Pro 2011 test measures knowledge of the QuickBooks accounting software. Designed for experienced users, this test covers the following topics: Banking, File Maintenance, Inventory, Job Cost, Navigation, Payables, Payroll, Reports, and Sales.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Reservation Agent solution is for customer centered entry-level positions within the hospitality industry. Sample tasks may include making, updating, or canceling hotel reservations; looking up information and entering information into a computer; providing information on the hotel and the services offered.

• Type of test: Solutions - Management
• Who do you want to test?: Manager
• Purpose: Skills

The Restaurant Manager solution is designed for management level positions in the hospitality industry. Sample tasks include purchasing food and supplies, accounting, setting policies and procedures, and managing staff. The solution is focused on managing staff, solving problems, making good decisions, and maintaining focus on the customer.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Supervisor
• Purpose: Skills

The Restaurant Supervisor solution is designed for management level positions in the hospitality industry. Sample tasks include serving as a staff resource, setting schedules, and monitoring daily operations. The solution is focused on solving problems, making good decisions, and maintaining focus on the customer.

• Type of test: Solutions - Retail
• Who do you want to test?: Mid-Professional
• Purpose: Skills

The Retail Consultant solution is for entry to mid-level retail positions in which employees proactively sell products to customers, develop relationships with repeat customers, and have their pay and/or performance heavily based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, persuading customers to buy products, and building ongoing customer relationships.

• Type of test: Solutions - Retail
• Who do you want to test?: Manager, Front Line Manager, Supervisor
• Purpose: Skills

The Retail Manager with Sales solution is an assessment used for job candidates applying to entry-level leadership positions who tend to supervise hourly employees but also have a significant portion of their job performance based on sales and customer service. Sample tasks for these jobs include, but are not limited to: planning and preparing work schedules, assigning employees to specific duties; promoting products to customers; training subordinates; building ongoing customer relationships; and making day-to-day decisions with minimal guidance from others.

• Type of test: Solutions - Retail
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Retail Sales and Service solution is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. Sample tasks for these jobs include, but are not limited to: greeting each customer with warmth and eagerness, keeping up-to-date on current promotions and advertisements, possessing knowledge about the company’s products and services and being able to communicate this information to customers, and participate in various activities that help to support the operation of a store.

• Type of test: Solutions - Retail
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Retail Sales Associate solution is for entry-level retail positions in which employees proactively sell products to customers and have their pay and/or performance based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, persuading customers to buy products, and completing a transaction with a customer.

• Type of test: Primary Skills
• Who do you want to test?: Entry-Level, Mid-Professional
• Purpose: Skills

This assessment measures ability to detect errors in forms by comparing text in a form to text in a paragraph format. Based on information in the paragraph, the test taker must select the answer that indicates the incorrect information.

• Type of test: Solutions - Sales Suite
• Who do you want to test?: Director, Manager
• Purpose: Skills

The Sales Director solution is for mid- to senior-level sales management positions that oversee the sales function across multiple stores or geographic territories. Sample tasks for these jobs include, but are not limited to: directing a group of sales supervisors or sales managers, having profit and loss responsibility for a district or region, and aligning work with overall company goals.

• Type of test: Solutions - Telecommunications Suite
• Who do you want to test?: Professional
• Purpose: Skills

The Sales Engineer solution is designed for use with professional level telecommunications engineers with distinct sales responsibilities. The solution is focused on positions that involve the design of telecommunications networks for specific customer applications, and places an emphasis on reasoning ability and sales ability. Sample tasks may include: designing network solutions to meet customer needs, communicating technical information to all levels of clients participating in the sales process, assisting or owning the sales process, and ensuring proper implementation of contracted equipment and services. Potential job titles that use this solution are: Sales Engineer, Senior Technical Consultant, and Technical Sales Lead. There are multiple configurations of this solution available.

• Type of test: Solutions - Sales Suite
• Who do you want to test?: Manager, Front Line Manager
• Purpose: Skills

The Sales Manager solution is an assessment used for applying to entry to mid-level sales leadership positions that generally manage employees and have a significant portion of their job performance based on sales. Sample tasks for these jobs include, but are not limited to: planning and preparing sales plans, promoting products to customers, training subordinates, building ongoing customer relationships, and making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Sales Manager and Manager of Direct Sales.

• Type of test: Solutions - Sales Suite
• Who do you want to test?: Mid-Professional
• Purpose: Skills

The Sales Professional solution is for entry to mid-level sales positions in which employees proactively sell products to customers, develop relationships with repeat customers, and have their pay and/or performance heavily based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, persuading customers to buy products, and building ongoing customer relationships.

• Type of test: Solutions - Sales Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Sales Representative solution is for entry-level sales positions in which employees proactively sell products to customers and have their pay and/or performance based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, persuading customers to buy products, and completing a transaction with a customer.

• Type of test: Solutions - Sales Suite
• Who do you want to test?: Front Line Supervisor, Team Leader
• Purpose: Skills

The Sales Supervisor solution is an assessment used for job candidates applying to entry-level sales leadership positions that generally supervise employees and have a significant portion of their job performance based on sales. Sample tasks for these jobs include, but are not limited to: planning and preparing work schedules, promoting products to customers; training subordinates; building ongoing customer relationships; and making day-to-day decisions with minimal guidance from others.

• Type of test: Solutions - Sales Suite
• Who do you want to test?: Entry-Level, Mid-Level
• Purpose: Skills

The Sales Support Specialist solution is for entry to mid-level sales support positions in which employees work primarily under the guidance of an account manager or operations manager in support of client accounts. Sample tasks for these jobs include, but are not limited to: implementing customer orders, assisting with and coordinating activities, and utilizing processes to meet customer requirements.

• Type of test: Solutions - Insurance
• Who do you want to test?: Professional
• Purpose: Skills

The Senior Insurance Agent solution is for senior-level professional positions in the insurance industry that sell a portfolio of insurance products, including property, casualty, automotive, health, and life. Sample tasks for this position include, but are not limited to: calling on policyholders to deliver and explain policies or suggest additions or changes; calculating premiums; customizing insurance programs to suit individual customers; ensuring policy requirements are fulfilled; and conferring with clients to obtain and provide information when claims are made on a policy.

• Type of test: Solutions - Sales Suite
• Who do you want to test?: Professional
• Purpose: Skills

The Senior Sales Professional solution is for high-level sales positions in which employees proactively sell products to customers, develop relationships with new or existing customers, and have their pay and/or performance heavily based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, consulting with and persuading customers to buy products, and building ongoing customer relationships.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Server solution is designed for entry level positions in the hospitality industry. Sample tasks include taking customer food and drink orders and delivering food items. The solution is focused on work ethic, customer focus, and sales.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Service Associate solution is for entry-level positions that are primarily task focused but may include a customer service component. The solution covers a wide variety of support positions in the hospitality industry, and sample tasks may include: cleaning hotel rooms, serving food at buffet lines, parking cars, and/or delivering food to hotel rooms.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Supervisor
• Purpose: Skills

The Service Supervisor solution is for entry-level leadership positions in the hospitality industry that oversee hourly and salaried employees in customer facing positions (e.g. Front Desk Associate, Concierge, Guest Services Associate). Individuals in these roles may perform many of the duties of the employees they supervise. Sample tasks may include: assisting challenging guests, coaching employees on their customer service skills, taking corrective action when an employee is performing poorly, and monitoring employees to assess the satisfactory completion of tasks.

• Type of test: Human Resources
• Who do you want to test?: Manager, Front Line Manager
• Purpose: Skills

The Sexual Harassment Awareness (U.S.) test measures knowledge of issues that constitute sexual harassment in the workplace. Designed for all employees, this test covers the following topics: Conduct of a Sexual Nature, Consequences of Sexual Harassment, Constructive Discharge, Harassment Complaints, Hostile Environment, Liability, Quid Pro Quo, Retaliation, Third-Party Harassment, Unwelcome Conduct, and Workplace Harassment.

• Type of test: Solutions - Business Skills
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Manager, Front Line Manager, Mid-Professional
• Purpose: Skills

This test measures knowledge of spelling in American English. Designed for the proficient linguist, this test covers the following topics: spelling abbreviations, plurals, possessives, proper nouns, terminology (including medical, computer, engineering, and legal), and commonly used foreign words.

• Type of test: Solutions - Retail
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Stock Clerk solution is for entry-level retail positions in which employees work primarily in the stockroom handling incoming and outgoing shipment and keeping the sales floor fully stocked. Sample tasks for these jobs include, but are not limited to: unload product shipment, maintain stockroom organization, replenish supplies and products on the sales floor, and process outgoing shipments.

• Type of test: Solutions - Retail
• Who do you want to test?: Manager
• Purpose: Skills

The Store Manager solution is an assessment used for job candidates applying to entry-level leadership positions who tend to supervise hourly employees. Sample tasks for these jobs include, but are not limited to: planning and preparing work schedules, assigning employees to specific duties; coaching employees on attendance, conduct, schedule adherence, and work tasks, developing employees' skills ; training subordinates; prioritizing multiple tasks and priorities; and making day-to-day decisions with minimal guidance from others.

• Type of test: Solutions - Business Suite
• Who do you want to test?: Entry-Level, Mid-Level
• Purpose: Skills

The Supervisor solution is an assessment used for job candidates applying to entrylevel leadership positions who tend to supervise hourly employees. Sample tasks for these jobs include, but are not limited to: planning and preparing work schedules, assigning employees to specific duties; coaching employees on attendance, conduct, schedule adherence, and work tasks, developing employees' skills ; training subordinates; prioritizing multiple tasks and priorities; and making day-today decisions with minimal guidance from others.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Service Associate solution is for entry-level positions that are primarily task focused but may include a customer service component. The solution covers a wide variety of support positions in the hospitality industry, and sample tasks may include: cleaning hotel rooms, serving food at buffet lines, parking cars, and/or delivering food to hotel rooms.

• Type of test: Solutions - Hospitality Suite
• Who do you want to test?: Supervisor
• Purpose: Skills

The Support Supervisor solution is for entry-level leadership positions in the hospitality industry that oversee hourly employees in non-customer facing support positions (e.g. Janitors, Laundry Workers). Individuals in these roles may perform many of the duties of the employees they supervise. Sample tasks may include: assigning work tasks, taking corrective action when an employee is performing poorly, and monitoring employees to assess the satisfactory completion of tasks.

• Type of test: Solutions - Retail
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Technical Sales Associate solution is for entry-level retail positions in which employees proactively sell a specific line of products that requires substantial knowledge about the products and have their pay and/or performance based on sales revenue. Sample tasks for these jobs include, but are not limited to: obtaining detailed product information, promoting products to customers, persuading customers to buy products, and completing a transaction with a customer.

• Type of test: Administrative - Clerical
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Mid-Professional
• Purpose: Skills

This test measures knowledge of the appropriate design and style for technical documentation. Designed for experienced technical writers, this test covers the following topics: Document Design, Document Development, Editing/Reviewing Work, Guidelines/Style/Techniques, Job Overview, Online/Hypermedia/Interactive Media, and Project Management.

• Type of test: Solutions - Healthcare
• Who do you want to test?: Mid-level
• Purpose: Skills

The Technician/Technologist solution is for positions in a healthcare environment that perform medical tests to aid in treatment of patients. Sample tasks for this job include, but are not limited to: collecting samples of bodily fluids, completing x-rays on patients, conducting analysis using medical machines, and entering results of medical tests into a computer.

• Type of test: Solutions - Healthcare
• Who do you want to test?: Mid-level
• Purpose: Skills

The Telenurse solution is for positions in a healthcare environment that interact with patients over the telephone. Sample tasks for this job include, but are not limited to: accurately understanding patient’s symptoms via the telephone, systematically working through patient symptoms to arrive at the correct diagnosis, and recalling facts from the call for documentation.

• Type of test: Solutions - Banking
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Teller solution with Sales is for entry-level financial institution teller positions. Sample tasks for this job would include, but are not limited to: balancing currency, coin and checks, cashing checks and paying out money, entering customer transactions into computers, and suggestive selling after a customer service interaction.

• Type of test: Solutions - Business Skills
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Manager, Front Line Manager, Mid-Professional
• Purpose: Skills

This is an adaptive test that measures the candidate's knowledge of how to use time wisely in the workplace. It is designed for the average business worker and covers the following topics: Action Plans, Controlling, Decision Making, Organizing, Planning, Scheduling, Time Usage, and Time Wasters.

• Type of test: Human Resources
• Who do you want to test?: Manager, Front Line Manager
• Purpose: Skills

The Training Delivery and Evaluation test measures knowledge of the training process from pre-training planning through post-training evaluation of results. Designed for experienced trainers and instructional designers, this test covers the following topics: Direct Laboratory Exercises, Instructing Slower and More Capable Learners, ISD Process Stages, Learning Styles, Lesson Plan Development, Managing Learning Environment, and Test Question Construction.

• Type of test: Human Resources
• Who do you want to test?: Manager, Front Line Manager
• Purpose: Skills

The Training Development test measures knowledge of developing and delivering training programs. Designed for experienced trainers, this test covers the following topics: Analysis Methods, Audience Analysis, Design Materials, Design Strategy, Developing Instructional Materials, General Knowledge, Media, Project Management Plan, Purpose of Training, Training Delivery, and Writing Instructional Objectives.

• Type of test: Solutions - Healthcare
• Who do you want to test?: Mid-level
• Purpose: Skills

The Transcriptionist solution is for entry-level clerical roles in a healthcare environment that require employees to translate medical information. Sample tasks for these jobs include, but are not limited to: transcribing dictated reports, deciphering medical jargon, and proofing medical reports.

• Type of test: Solutions - Business Skills
• Who do you want to test?: Entry-Level
• Purpose: Skills

This test measures speed and accuracy in typing text presented on the computer screen. In this assessment, the text original is displayed directly above the area in which the test taker must enter the response. The test taker will not need a printed original for the evaluation. This test calculates a score based on the total number of keystrokes, time taken, and number of errors made when typing six passages. This Split Screen Typing Test uses the following method to determine the Net Words Per Minute score: Net Words Per Minute = ((Gross Words Per Minute * Time Taken) - Total Errors) / Time Taken.

• Type of test: Primary Skills
• Who do you want to test?: Entry-Level
• Purpose: Skills

This assessment measures ability to efficiently compare information and detect errors. The test taker is required to examine four pairs of numbers and select the set of numbers that are notidentical.

• Type of test: Solutions - Business Skills
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Mid-Professional
• Purpose: Skills

This adaptive test measures the candidate's knowledge of workplace basics. It covers the knowledge and skills needed to function in any type of workplace and is designed for anyone in the modern U.S. workforce. It includes the following topics: Business Communication, Diversity, Employer Expectations, Human Resources, Legal Issues for Employees, Personal Development, Planning and Scheduling, and Security.

• Type of test: Solutions - Safety
• Who do you want to test?: Entry-Level
• Purpose: Skills

The Workplace Safety Solution is designed for entry-level positions to measure the behaviours and experiences that underlie successful and safe performance in the workplace. This solution measures one’s general tendency to behave safely in the workplace using a variety of assessment types including personality traits, safety-related situational judgment, and biodata.

• Type of test: Administrative - Clerical
• Who do you want to test?: Entry-Level, Professional Individual Contributor, Front Line Manager, Mid-Professional
• Purpose: Skills

The Written English test measures knowledge of US English grammar and English reading comprehension. It is designed for those with English as a second language and covers the following topics: Articles, Comparisons, Conjunctions, General Questions, Misused Words, Nouns, Parallel Structure, Prepositions, Pronouns, Specific Questions, and Verbs.